Responsible Gaming
at jea7
At jea7, we believe that entertainment should never come at the cost of your wellbeing. Our responsible gaming framework gives every Bangladeshi player the tools, information, and support they need to stay in control — from deposit limits and time-out features to full self-exclusion and 24/7 human support.
Six Pillars of Responsible Gaming at jea7
Every feature below is built directly into your jea7 account. These are not theoretical policies — they are live tools you can activate at any time from your account dashboard or by contacting our support team at [email protected].
Deposit Limits
Set a daily, weekly, or monthly deposit cap in Bangladeshi Taka (৳) to keep your spending within a budget you are comfortable with. Limits take effect immediately when reduced and require a 7-day cooling-off period when increased — protecting you from impulsive decisions. Contact [email protected] or adjust limits directly from your account settings at any time.
Session Time Limits
Define how long each gaming session can last. Once your time limit is reached, jea7 will display a clear on-screen reminder and, if you have enabled automatic logout, end your session immediately. Keeping sessions to a fixed length is one of the most effective ways to prevent extended unplanned play.
Time-Out (Cool-Off)
Need a short break? Activate a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account remains open but all access to games and betting markets — including BPL and IPL cricket betting — is suspended. You can set a time-out without having to close your account permanently.
Self-Exclusion
If you feel that gambling is affecting your life or the lives of those around you, you can apply for a self-exclusion of 6 months, 1 year, 2 years, or 5 years. Self-exclusion immediately suspends your jea7 account and blocks access to all games, slots, live casino tables, and sports markets. To activate, email [email protected] with the subject "Self-Exclusion Request".
Reality Checks
jea7's reality check feature displays a pop-up notification at intervals you choose — every 30 minutes, 1 hour, or 2 hours — reminding you how long you have been playing and how much you have wagered in that session. Reality checks are a proven nudge tool that helps players maintain an accurate sense of time and money spent.
24/7 Human Support
Every jea7 responsible gaming request — whether it is a deposit limit adjustment, a time-out, or a self-exclusion — is handled by a real human support agent, not an automated bot. Our team is available 24 hours a day, 7 days a week, including Bangladeshi public holidays, and responds to all responsible gaming queries within one hour (BST, UTC+6).
Strict 21+ Policy at jea7
jea7 operates a strict minimum age policy. All account holders must be at least 21 years of age at the time of registration. This is not a recommendation — it is a firm requirement enforced through our KYC identity verification process before any deposit, withdrawal, or real-money game access is permitted.
During the KYC process, every new jea7 player must submit a valid government-issued photo ID — such as a Bangladesh National Identity Card or passport — that confirms their date of birth. Accounts where age cannot be verified are suspended until verification is complete. Accounts found to belong to individuals under 21 are permanently closed, all funds are returned to the originating payment method where possible, and all data is deleted.
jea7 also takes steps to prevent underage access at the household level. We strongly encourage all adults in Bangladesh who have a jea7 account to:
- Never share account login credentials with other household members.
- Use password managers or device-level PIN locks to prevent minors from accessing jea7 on shared devices.
- Use third-party parental control software such as Net Nanny, Kaspersky Safe Kids, or similar tools to block access to gambling sites on family devices.
- Report any suspected underage account immediately to [email protected] with the subject line "Underage Account Report".
Recognising a Gambling Problem
Warning Signs to Watch For
Gambling is meant to be a form of entertainment. If any of the following signs apply to you or someone you know, it may indicate that gambling is becoming harmful rather than enjoyable. Please reach out to jea7 support or a professional counselling service without delay.
- Spending more money on gambling than you can comfortably afford to lose.
- Borrowing money — including via bKash, Nagad, or bank transfers — specifically to fund gambling activity.
- Feeling restless, irritable, or anxious when not gambling or when unable to access your account.
- Chasing losses by placing larger bets in an attempt to recover money already lost.
- Lying to family members, friends, or colleagues about the amount of time or money spent gambling.
- Gambling interfering with work, study, family responsibilities, or daily life in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh.
- Repeatedly trying to cut back on gambling but finding it difficult to do so.
- Using gambling as the primary way to cope with stress, anxiety, boredom, or low mood.
Is Your Gambling Still Under Control?
The following self-assessment questions are adapted from widely used problem gambling screening tools. They are not a clinical diagnosis — they are intended to help you pause and reflect on your relationship with gambling honestly and without judgment.
If you answer "yes" to two or more of the questions below, jea7 strongly encourages you to take advantage of our responsible gaming tools — in particular the time-out feature or self-exclusion option — and to consider speaking with a qualified counsellor or support organisation.
All responsible gaming tool activations at jea7 are confidential and handled with respect. There is absolutely no stigma attached to using these features — they exist precisely because we understand that gambling can affect anyone, regardless of background, income, or experience.
Need to act now? Email [email protected] with the subject "Self-Exclusion Request" and our team will suspend your account within one hour (BST, UTC+6), any time of day, any day of the year.
Responsible Gaming Self-Assessment
Read each question honestly. A "yes" answer to two or more questions suggests that taking a break or seeking support would be beneficial.
How to Activate Responsible Gaming Tools
All responsible gaming tools at jea7 are designed to be activated quickly and without friction. You should never feel that asking for help is difficult. Here is exactly how to use each tool available to you.
Account Dashboard Tools
Available directly from the Responsible Gaming section of your jea7 account settings after logging in.
Log In to Your Account
Visit jea7.io/jea7-login and sign in with your registered email and password. All responsible gaming settings are located under Account Settings → Responsible Gaming.
Select the Tool You Need
Choose from Deposit Limits, Session Time Limits, Reality Check intervals, or Time-Out. Each tool has a dedicated panel with clear English instructions and confirmation prompts.
Set Your Parameters and Confirm
Enter the limit amount in Bangladeshi Taka (৳) or the time duration in hours or days. Confirm your selection. Restrictions take effect immediately. A confirmation email is sent to your registered address.
Modifying or Removing a Limit
Reducing a limit or activating a time-out takes effect instantly. Increasing a limit or removing a restriction requires a mandatory 7-day review period before the change is applied — protecting you from impulsive decisions made in the heat of the moment.
Support-Assisted Tools
For self-exclusion and any request you prefer to handle directly with a human support agent.
Email Our Support Team
Send an email to [email protected] from the email address registered to your jea7 account. Use one of the subject lines below to ensure your request is routed immediately to our responsible gaming team:
Use the Correct Subject Line
"Self-Exclusion Request" — to suspend your account for 6 months to 5 years.
"Deposit Limit Request" — to set or lower a deposit cap.
"Time-Out Request" — to pause your account for 24 hours to 30 days.
"Responsible Gaming Query" — for any other wellbeing-related question.
Receive Confirmation Within One Hour
Our responsible gaming team operates 24 hours a day, 7 days a week (BST, UTC+6). You will receive an acknowledgement within one hour and full confirmation of the action taken within five (5) business hours.
Self-Exclusion Cannot Be Reversed Early
Once a self-exclusion is active, it cannot be lifted before the agreed exclusion period ends. This is intentional and designed to protect you. After the exclusion period ends, a mandatory 7-day reinstatement review applies before account access is restored.
Important: jea7 responsible gaming tools apply to your jea7 account only. If you have accounts at other online platforms, you will need to activate similar restrictions on each platform separately. For broader help with gambling across multiple platforms, contact a professional support organisation as listed in the section below.
Support Beyond jea7
jea7's own tools are a strong starting point, but some players benefit most from professional counselling or peer support. The following organisations provide free, confidential assistance for individuals in Bangladesh and beyond who are concerned about their gambling habits.
Kaan Pete Roi (Bangladesh)
Bangladesh's leading emotional support and mental health helpline. Free, confidential, and available in English and Bengali. Staffed by trained listeners who can help you work through gambling-related stress and anxiety without judgment.
Gamblers Anonymous
A worldwide fellowship of individuals who share their experience, strength, and hope to help others recover from a gambling problem. Online meetings are available in English and are accessible to players across Bangladesh including Dhaka, Chittagong, Sylhet, and Khulna.
GamCare (International)
GamCare provides free information, advice, and support for anyone affected by problem gambling. Their online resources, self-help tools, and trained counsellors are available in English and support individuals and affected family members internationally.
jea7 Support Team: Our own responsible gaming team is always your first point of contact for account-level tools. Email [email protected] at any time — 24/7, 365 days a year — and a real human agent will respond within one hour (BST, UTC+6). For self-exclusion, use the subject line "Self-Exclusion Request" for the fastest response.
jea7 Responsible Gaming Policy
jea7 is committed to providing a safe, fair, and entertaining gaming environment for all players in Bangladesh. Responsible gaming is not an afterthought at jea7 — it is a foundational principle embedded in the design of our platform, the training of our support team, and the policies that govern how we operate.
Our Approach to Player Wellbeing
jea7 recognises that the vast majority of players who visit our platform — whether they are following BPL or IPL cricket odds, spinning slots from Pragmatic Play or NetEnt, or enjoying live baccarat from Evolution Gaming — do so for entertainment without any negative consequences. However, we also recognise that for a small number of players, gambling can become problematic, and it is our responsibility to provide the tools and support to address that risk proactively.
Our approach is built on four principles: prevention (keeping gambling enjoyable and within limits before problems arise), early intervention (identifying and reaching out to players who show signs of harmful play), support (making it easy and non-stigmatising to access help), and recovery (ensuring that self-excluded players can re-enter the platform safely after their exclusion period, if they choose to do so).
Staff Training
Every member of the jea7 customer support and compliance team receives training on responsible gambling awareness, problem gambling warning signs, and the correct procedures for handling sensitive responsible gaming requests. Support agents are trained to respond to self-exclusion and deposit limit requests with empathy and without attempting to persuade players to reconsider their decision. No jea7 staff member will ever pressure a player who has requested a self-exclusion or a break to continue gambling.
Proactive Monitoring
jea7's platform monitors player behaviour for indicators of potentially harmful gambling patterns. These indicators include sudden large increases in deposit frequency or amount, extended uninterrupted gaming sessions, rapid cycling between bKash or Nagad deposit and immediate reinvestment, and patterns consistent with loss-chasing behaviour. Where these indicators are detected, a member of our responsible gaming team will proactively reach out to the relevant player via their registered email address to offer information about available tools and support resources.
Player data used for responsible gaming monitoring is handled in strict accordance with the jea7 Privacy Policy and is used solely for the purpose of player wellbeing and platform safety.
Marketing and Responsible Gaming
jea7 does not send promotional marketing communications — including bonus offers, reload promotions, or tournament invitations — to players who have an active self-exclusion or time-out in place. Players who have activated deposit limits will not receive marketing communications that prominently feature bonus amounts in excess of their current deposit limit. Players may opt out of all marketing communications at any time by contacting [email protected] with the subject line "Marketing Opt-Out".
Underage Gambling Prevention
jea7 enforces a strict 21+ age requirement across all products on the platform, including cricket betting on BPL and IPL markets, slot games, live casino tables, and any other game or feature accessible via a jea7 account. Age verification is mandatory before any financial transaction or real-money game access is permitted. jea7 cooperates fully with any request from a parent or guardian in Bangladesh to block a minor's access to the platform and will act on credible underage account reports within one (1) business day.
Financial Limits and Player Protection
Beyond deposit limits, jea7 offers loss limits (capping the amount a player can lose in a defined period) and wager limits (capping the total amount staked per session, day, week, or month) to players who request them. These limits are available in Bangladeshi Taka (৳) and can be set as low as ৳100 per day. All limit reductions are applied instantly; all limit increases require the mandatory 7-day cooling-off period described above.
jea7 does not extend credit to players. All deposits must be funded from a player's own verified payment method — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard. jea7 will never encourage a player to borrow money in order to fund gambling activity.
Amendments to This Policy
This Responsible Gaming Policy may be updated from time to time to reflect improvements to our tools or changes in best practice. The most current version will always be available at jea7.io/responsible-gaming. Registered players will be notified of material changes via their registered email address. This policy came into effect on 1 January 2026.
Enjoy jea7 Responsibly
You now have a full picture of the tools and policies jea7 has in place to keep your gaming experience safe, fair, and enjoyable. Explore our games, follow the cricket, or log in to manage your responsible gaming settings directly from your account.